LEGAL
Privacy Policy
This Privacy Policy explains how Dengun, Lda ("Dengun", "we", "us" or "our") collects, uses, stores and protects personal data submitted through this website (the "Real Estate Hub"), in line with the General Data Protection Regulation (EU) 2016/679. By browsing the Hub or submitting a form for any of our offers the AI Real Estate Concierge, our Casafari integration, or the Developer Growth System you acknowledge this policy. We may update this Privacy Policy from time to time without prior notice, so please check back periodically.
Definitions
Personal data means any information that relates to an identified or identifiable individual for example your name, address, phone number, email address, or any other detail that could reasonably identify you, directly or indirectly. Some categories of data are considered particularly sensitive, such as information revealing racial or ethnic origin, political opinions, religious beliefs, health conditions, trade union membership or sexual orientation; we ask that you do not share this type of information with us, and if you choose to do so voluntarily, you do so under your own responsibility. We also collect what we call other information browser and device data, cookies and similar tracking technologies, and general demographic or geographic data that does not, on its own, identify you. Please do not submit personal data belonging to someone else through our forms unless you are entitled to do so on their behalf.
Information We Collect
When you request a diagnostic, demo or proposal through any of our offers, we collect the information you provide directly: your name, email address, phone number, company name, website, company size, and a description of your main challenge or message. We also automatically collect certain technical and behavioural data through cookies, Google Analytics, Google Tag Manager and similar technologies, including your browser and device type, general location, the pages you visit, the site that referred you, and where present campaign identifiers such as UTM parameters or a Google Click Identifier (GCLID), which help us understand which marketing channel led you to the Hub. This information allows us to route and respond to your request appropriately and to measure the performance of our marketing activity. We are not responsible for the privacy practices of third-party tools linked from the Hub, and we encourage you to review their own policies.
How We Use Your Information
We use the data we collect to respond to your enquiry, qualify and route your lead to the right team, provide customer support, and improve the content, navigation and performance of the Hub. With your consent, we may also use your contact details to follow up by email or phone about your request, or to share relevant updates about our services. We process personal data on one or more of the following legal bases: your freely given consent, which you can withdraw at any time; the necessity to perform a contract or take steps prior to entering into one; compliance with a legal obligation; our legitimate interest in operating and improving the Hub; or the establishment, exercise or defence of legal claims.
Data Security
We use encryption, authentication and access-control measures to protect the personal data we hold, restricting access on a need-to-know basis and transmitting data only in encrypted form. Our systems are protected by firewalls and are continuously monitored to detect and prevent unauthorised access or misuse. While we take these precautions seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We keep personal data only for as long as necessary to fulfil the purposes described in this policy. Data collected for customer service purposes is generally retained for up to five years from the date of your consent or your last contact with us, whichever is later, unless you withdraw your consent sooner. If you have opted in to receive marketing communications, we retain your contact details until you unsubscribe or otherwise ask us to stop. Once data is no longer needed, it is securely deleted or anonymised, subject to any legal retention obligations that may apply.
Your Rights and Withdrawing Consent
You may withdraw your consent to be contacted at any time by calling +351 915 259 722 or by emailing [email protected]; once you do, we will stop contacting you going forward. Subject to applicable exceptions such as public-interest grounds like crime prevention, or professional secrecy obligations you also have the right to request more information about how your data is used, to obtain a copy of the personal data we hold about you, to request that it be transferred to another provider, to have inaccurate data corrected, to request its deletion where its use is no longer justified, and to ask that we limit our processing while a complaint is being investigated.
Consumer Dispute Resolution
In accordance with Law 144/2015 (Article 18), if you are a consumer and a dispute with us cannot be resolved directly, you may refer it to CIMAAL Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve, at Ninho de Empresas, Edifício ANJE, Estrada da Penha, 3.º andar, sala 26, 8000 Faro, Portugal (phone +351 289 823 135, website www.consumidoronline.pt).
Contact Us
Dengun, Lda operates from Rua Ascensão Guimarães, 25, 8004-038 Faro, Portugal (Digital Agency) and UALG TEC Campus, 23-25, 8005-139 Faro, Portugal (Startup Studio). For general information call +351 289 096 654, for support call +351 913 250 288, or email [email protected] with any questions about this policy or your personal data.